Shipping & Delivery

TOL Eyewear offers worldwide shipping. The charges and delivery times per destination are displayed below. Note: during collection launches or sale periods, it may take longer to prepare and deliver your order. We always make it our business to ensure a timely delivery of your order, however, we do not ship on the weekend and Dutch bank holidays.

ZONE 1: The Netherlands, Belgium & Germany

Shipping costs for orders under 300€: 6€

Shipping costs for orders above 300€: free shipping

Delivery time: 1-3 working days (DHL Parcel)

ZONE 2: Other EU countries, excluding Norway & Switzerland

Shipping costs for orders under 300€: 10€

Shipping costs for orders above 300€: free shipping

Delivery time: 2-4 working days (DHL Parcel)

ZONE 3: Norway & Switzerland

Shipping costs for orders under 300€: 20€

Shipping costs for orders above 300€: free shipping

Delivery time: 2-4 working days (DHL Express on Demand)

ZONE 4: Other countries

Shipping costs for orders under 300€: 30€

Shipping costs for orders above 300€: free shipping

Delivery time: 2-4 working days (DHL Express on Demand)

Note: We ship from the EU, be aware of additional government duties and fees at customs authorities when placing an order. As a customer you will be responsible for import duties/taxes incurred in the destination country/region.

Returns

To make this process as quick and easy as possible, we offer customers a free return service on all orders within 14 days for orders placed in the EU. When the return arrived back at our warehouse and the quality is still very good, your refund will be processed within 14 days from the day the return arrived back at the warehouse.

ZONE 1: The Netherlands, Belgium & Germany

Your pre-paid return label will be added in the shipping box

 ZONE 2: Other EU countries

Your pre-paid return label will be added in the shipping box

ZONE 3: Norway, Switzerland, France, Italy & United Kingdom

Shipment for the return needs to be arranged by the customer. That means that the customer is responsible for the return shipping costs.

ZONE 4: Other countries

Shipment for the return needs to be arranged by the customer. That means that the customer is responsible for the return shipping costs.

Conditions

Items must be returned unworn, unmarked and in the original undamaged boxes. We will not accept any items that are customized or personalized. Packaging must be returned as well as they are considered part of the product. Also, the including return form must be filled out. We are not able to process your return if this form is missing.

If you receive an item which is damaged, please contact us at customercare@toleyewear.com immediately.

Refunds

Once your order has been received by our warehouse and complies with our returns policy, a refund will be issued within 14 working days via the original payment method. Shipping costs will be refunded if all ordered items were sent back. If a part of the items is returned, original shipping costs are for the customer.